1. bring us your broken device.
You can bring you broken device to our lab in person, or you can send it to us via UPS.
If you can’t come to our lab, you can order a FREE UPS shipping label at restore@kotar.us or fill out the form on our home page. Along with this, you need to provide us with the detailed address, telephone number, contact person, and cell phone or email information where we can send the estimate for the recovery.
After we receive your order, we'll send you a confirmation with the label attachment that you need to print out, stick on the package (you can print it on a plain piece of paper), and drop off the package at your nearest UPS store. We recommend you place the drive in a cardboard box with heavy foam padding completely surrounding the drive (don't just use a padded envelope).
2. estimate.
Once we receive your storage device, we perform an examination to assess and put together an estimate for the success rate and final cost of the recovery. We always strive to provide you with exact, fair, and competitive prices.
We inform you on the same day (usually within 1-2 hours) via a text message if the recovery of your data is possible, and what the final cost of the recovery would be. This estimate is FREE.
The following procedures are done very carefully and individually for each customer and each device:
We examine the damaged device in detail before we inform the customer about the estimated recovery possibility and the exact price.
Once we give you our price, we stand by it, even if we initially underestimated the damage and the final cost exceed the estimated price.
We examine all possibilities before we deem the data unrecoverable and lost forever.
3. data recovery process.
After we receive your order confirmation, we start with the data recovery process which usually takes from 7-10 business days.
ALL WORK IS DONE IN-HOUSE.
Depending on the urgency, we offer two tiers of data recovery services:
STANDARD: data recovery is performed during regular business hours.
EXPRESS: data recovery takes up to 72 hours. It starts immediately after we receive the broken device and is performed 24/7 until we recover the data. For Express data recovery, we charge an additional 50% on top of the standard price. If it’s impossible to recover the data within the 72 hour time frame, we waive the additional EXPRESS cost, but the recovery continues to be treated with EXPRESS priority.
4. where to put your recovered data.
Once your data has been successfully recovered, you have three options for how to get it:
You can send us your hard drive.
You can buy a hard drive from us.
We can lend you one of our loaner hard drives, FREE of charge*.
*If you use the 3rd option (loaner drive) you need to place a deposit for the drive. Deposits are returned in full after we get the drive back.
If the amount of data is small, we can transfer it to a USB key or CD.
5. pick up.
You can pick the hard drive with the recovered data up in person or we can send it to you via UPS.
6. safety deletion.
Once you have checked and confirmed that all of the recovered data is OK, any copies of your data will be permanently and securely erased from our servers. All unwanted drives will be complimentary physically destroyed.