You can bring the broken device to our lab in person, or you can send it to us via UPS.
If you have no time to come to us, you can order a FREE UPS shipping label at firstname.lastname@example.org. Along with this, you need to provide us with the detailed address, telephone number, contact person, and cell phone or email information where we can send the estimate for the recovery.
After we receive your order, we'll send you a confirmation with the label attachment that you need to print out, stick on the package (you don't need special paper, you can print it on a plain piece of paper), and drop off the package at your nearest UPS store. We recommend you place the drive in a cardboard box with heavy foam padding completely surrounding the drive (don't just use a padded envelope).
Once we get the storage device, we first do the examination and give you the success rate and final cost. We inform you on the same day (usually 1-2 hours) via text message if the recovery of your data is possible and what the final cost of the recovery will be. The estimation is free.
The following procedures are done for each customer and each drive very carefully:
After we receive your order confirmation, we start with the data recovery process which usually takes from 7 - 15 business days.
Depending on the urgency, we offer two levels of data recovery services:
Once your data has been successfully recovered, you have three options on how to get it:
If you use the 3rd option (loaner drive) you need to place a deposit for the drive. Deposits are returned in full after we get the drive back.
If the amount of data is small, we can transfer it to a USB key or CD.
You can pick the hard drive with the recovered data up in person or we can send it to you via UPS.
Once you have checked and confirmed that all of the recovered data is OK, any copies of your data will be permanently and securely erased from our servers.